A. When logging in, please select the server: vipsinotrack
B. Initial login password: 123456
C. The username is the ID number on the device
D. If you still cannot log in, please seek assistance

Send a message command RCONF from the phone to the tracker SIM and check if the APN is set incorrectly in the reply.

Please check device setting, send: RCONF to device.It will reply the setting you can check in reply:
1. The APN if is correct;
2. The IP and Port if is correct(IP and port are write in the usermanual,you can check if same as reply)

SMS command format: IMEI#NEW IMEI number#
For example:
if you want change IMEI to:353130099919959
please send SMS command: IMEI#353130099919959#

A.Please check if tracker SIM card has sms function
B.Please ensure that the main control number is set for the device

A.Set control number for the tracker first
B.Geo Fence (send alarm to the first number only)
Open Geo Fence: 211+password Sample: 2110000
Set the Geo Fence Sample: 0050000 1000 (the Geo Fence is 1000 meters)
We suggest the Geo Fence more than 1000 meters.

All IDs have been added to the tracking system before being sent out, so you cannot add them again.Please contact customer service to help you add or request the deletion of a new ID, and you can add it to your account by yourself

You can log in to your demo account to view our platform and app
vip.sinotrack.com
username: demo
password :demo
App name :SinoTrack Pro

This depends on the model and quantity you ordered, as well as the shipping requirements.
Normally, we can ship within 1 to 2 working days.
The delivery time of the package depends on the express delivery time and the service efficiency of the current year,
For example, DHL usually takes 3 to 5 days.

A. Please note that you are using your phone to send commands to the device's SIM card, please do not send them directly within the app
B. Check if your device's SIM card PIN code has been removed
C. Check if the device's SIM card has the function of sending text messages

Please seek assistance and send the username you want and all devices ID numbers to us.We will help you make an account.

A. Replace the SIM card with a better signal
B. Drive to a good signal location to obtain the signal
C. You can also send a SMS command of 6690000 to the device to obtain SMS location when the device is disconnected

Chile, Venezuela, Bolivia, Ecuador, Colombia, and Türkiye, due to national policy requirements, you need to register IMEI after receiving the device (you can also obtain IMEI on the old mobile phone), and set IMEI for the device, so that the device can be used normally.

A.Please check if tracker has voice monitor function
B.Before you use this function,pleas set control number for the tracker
C.Please confirm 66 command send from your control number to the tracker

For example:
Your personal phone number is:+86 13950443465
Command: Number+pass+blank+serial
Control number setting: 139504434650000 1
13950443465 is mobile number, 0000 is password, 1 is serial means the first number.(You can set the second and third control number also.)

Please click on "manage" - "user manage" - "add" on the platform

Our product is currently on sale, you can check the price on the product page. B's quotation depends on the quantity ordered. If you purchase a larger quantity, we offer more discounts.

Please inform us of your order quantity and shipping address, and we will provide you with a shipping quote.